Jollibee is a fast-food restaurant that is widely known in the Philippines. Jollibee situated in the city of Malaybalay is the business I have chosen to observe. They offer delectable varieties of food that can be consumed for breakfast, lunch, dinner and snacks. They do services such as throwing birthday parties for children and delivering their food products to their customers’ desired location within the business’ range of traveling. Jollibee is a good company since it brings people together, forming stronger bonds and relationships. Whether it’s eating out with your family, friends and co-workers, Jollibee is a perfect place to get along. They also have napkins which are made from recycled materials. The color of their recycled napkin is brown and it gives off the impression that it’s not sanitary. Perhaps they should change the color into something more pleasant. Still, their effort to help the environment is quite remarkable for a fast-food business.
The employees in Jollibee treat their customers with politeness. When you approach the entrance of their building, the guard opens the door for you and welcomes you in. The same thing happens when you leave the building, the guard opens the door for you and bids you farewell. The languages they use are English, Filipino and Cebuano. The products names in this fast-food restaurant are in English which enables the employees to communicate and take orders from customers who come from another country. The employees in Jollibee face their customers with a smile even though they seem to be very busy. When there are a lot of customers the manager gets into action and joins in on the other staffs jobs while managing them at the same time. Employees given the task of cleaning the tables or mopping the floors usually help customers who need a hand through carrying their food tray/s to their tables.
Jollibee’s employees handle their customers well. For the business to improve, I suggest that they should find a way to deal with the children or seemingly homeless people from bothering the customers outside the building. I don’t think it’s good for their image to have those individuals begging from the people going in and out of Jollibee. This company has great ideas, like recycling, giving toys to children on Christmas, promos, tipid cards, etc. What more can I say? The food served in Jollibee is delicious.
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Phew~ Sorry for posting my homework! I just thought it'll be convenient in case I accidentally delete the original file. lol
